Baggage

All of our airline partners have measures in place to ensure your bags are returned to you as soon as possible.

The first step is to contact the airline with which you travelled. Follow the links or contact numbers below.

While we can understand why some of our guests come to us with baggage related feedback, we’d like to clarify that it is our airline partners responsibility to manage baggage, from start to finish. This is done by the airline ground handling agent.

While we love to help, the most effective course of action is to let your airline know your feedback directly. You’re welcome to let us know too and we’ll feed it into our ongoing discussions.

Of course, we strive for the best experience for our guests and we do work closely with the airlines and their ground handling agent to look at and improve baggage related issues.