Wheelchairs
If you need a wheelchair to help you out to your plane, or around the airport, please contact the airline you’re travelling with. It’s better to give them advance notice about the help you need, so they’re ready to help you.
Disabled and Seniors Parking
If you have a disabled parking permit on your vehicle we’ve saved you the most convenient parking spots in the drop-off and pick-up lane. For security reasons someone needs to stay with the car at all times.
If you prefer to come in to the terminal to say your hellos or goodbyes, and you have a disabled parking permit, use one of the dedicated disabled car spaces in the Premium or Terminal Car Park. Any customers with a valid disability permit or seniors card are entitled to 30 minutes free parking in our premium car park to allow safe and timely access to our terminal. Please see our friendly staff at the nearby valet office prior to exiting the car park.
If you need extra help for people with significant mobility issues, please contact our kerbside security staff on 6248 4073 before arriving at the airport.
If you are a passenger and require assistance inside the terminal building or with getting onto your flight please contact your airline.
Toilet facilities at the Airport
Wheelchair accessible toilets are located inside the terminal building – follow the signs for the toilets outside the security clearance area or in Departures.
For Gate 2-6 arrivals: head into the departure lounge (near the retail shops) or use the facilities in the Gate 1 arrivals hall. (See map).
You can check our website to determine which gate your flight will arrive through.
Audio loop for hearing devices
For our visitors with hearing aids, the terminal building is equipped with an audio loop that helps you to hear what’s going on without the background noise.
For more information including maps, please view the Disability Access Facilitation Plan.
Social Stories
We want all our guests to be as comfortable as possible. That’s why we’ve collaborated with Autism Tasmania to create our visual Social Story journeys. Our stories are designed to assist people to understand how an airport works.
We created the videos below to help you prepare for and navigate your trip through Hobart Airport.
Happy travelling!
Important notes:
- Listen to the man’s voice on the video for more information.
- Airports are busy and often noisy places. We filmed this lady walking alone during quiet times at the airport, so your experience may be different to hers.
- You may like to come prepared with tools to help you feel calm, such as noise-canceling headphones or something to keep you busy (a good book, laptop or tablet).
- For security, you do need to keep your carry-on baggage and belongings with you at all times (even if you get up from your seat to go to the toilet or browse a shop).
- There may be potential sensory stressors, such as airline announcements overhead, coffee machines and hand dryers in bathrooms.
- You will often need to be patient while travelling, including waiting in queues for airline check-in, food and drinks, toilets and of course to board your plane.
- When walking to and from your plane you will be walking with others travelling with you. You are all going the same way and airline staff are there to help you through.
If you have further questions, please contact us or the airline you are travelling with.
Phone: 03 6216 1600 (International +61 3 6216 1600)
Email: info@hobartairport.com.au
Departures Journeys
Full Social Story: A Jetstar Departure
Secondary stories
If you are flying with these airlines your check-in may look like this.
Qantas
Virgin Australia
Tigerair
Arrivals Journeys
There are several arrival gates that you may enter the terminal from. Every area has signs to lead you out of the terminal and towards where you can collect your checked bags.
Airports can be busy places but you can use the signs and arrows to make finding your way simple.
Arrivals Hall (Gate 1)
Arrival through Departures Lounge (Gates 2 – 6)
Additional Security Screening Journeys
Please note: the following videos were filmed in 2018, prior to the COVID-19 pandemic. While the screening process itself has not changed, security staff will be wearing masks and passengers are asked to be mindful of social distancing while queuing. There are stickers located on the floor to help you maintain an appropriate distance from other airport users.
Explosive Trace Detection Test (ETD)
Our contracted security staff may check for dangerous goods, sharp objects, metals, explosives or flammable materials. This is standard practice Australia wide and selection is randomised.
Pat Down Search
In special circumstances you may not be able to go through the metal detector. (Such as medical implants or wheelchairs). If this is the case a ‘pat down’ search may be required.
This search may also be required if staff are unable to find a cause for the metal detector alarm sounding. A private area is available, and the search will always be conducted by a staff member who is of the same gender as you.
Important notes:
If the metal detector alarm does sound, please don’t worry. It could be as simple as a belt buckle, necklace or shoes. The staff will help you to identify the object setting off the detector which will be safely placed in a tray to go through screening with your other belongings.
If you have questions or additional screening needs please ask the friendly staff, they are there to assist you in your journey and to keep everyone safe.